If you are unhappy with your purchase from My Toy Wagon, you may return it within 14 days from date of delivery for a full refund (less promotional discounts and shipping charges). Excluded from this policy are items on sale (including those purchased during a Flash Sale), Milton & Goose, Baghera, Drewart, and PlanToys dollhouses; these brands or items are not eligible for return.
To be eligible for a refund, returned items must be in new, resalable condition with all original packaging intact and tags attached. The product cannot have been used.
Upon receipt of your order, please inspect your package for damaged, missing, or incorrect items and contact us within five business days to report any problems. Please provide your order number, a photo of the damage and your packing slip. Damaged items reported five business days or more after delivery will not be eligible for return or replacement.
We reserve the right to deny a refund for any returned item that is no longer in new condition, in its original packaging or is damaged, missing any labels, instructions, or pieces.
If a returned item has been opened, is no longer in intact packaging, is damaged, or is materially different from how the item was shipped to you may not be accepted for return, or subject to a restocking fee of up to 20%.
Items not accepted for return will be shipped back to customer at customer's expense.
Who pays return shipping?
If your item arrives damaged, or you were sent the incorrect item, My Toy Wagon will provide further instructions and cover the cost of return shipping. Except in the case of damaged or defective merchandise, you are responsible for the cost of return shipping.
How do I return an item?
Box up your item(s) and enclose a copy of your packing slip or a note with the name, phone number, email address that the order was placed under, and order number if you have it. Make a note of the reason for your return.
Ship with your choice of trackable carrier such as the US Postal Service, UPS, or FedEx to the address listed below:
My Toy Wagon - Returns
406 S 5th Avenue Apt D
Monrovia, CA 91016
NOTE: If you choose to ship your return via USPS First Class or Parcel Select, please note that you cannot return your item in a Priority Mail box.
A refund for returned items will be issued to your original form of payment. If an item was received as a gift, we will issue a gift card to the recipient for the value of the returned item(s). Please include the email address to which you would like the gift card sent.
The refund amount will be calculated based on the price paid minus any coupons, discounts, and shipping charges, if applicable. If the merchandise returned causes the original order subtotal to fall below the $99 threshold for free shipping, applicable shipping charges will be deducted from the refund amount.
Refunds and credits are generally processed within seven business days of receipt of your returned merchandise. You will receive an email confirmation of your refund. Please note that it can take up to 1-2 billing cycles for the refund to appear on your monthly credit card statement.
My Toy Wagon stands behind the quality of all the products we carry. If you receive a defective or damaged item, please e-mail us and include a photo of damaged or defective item(s) so that we can help make things right.
If there are any issues with your order, please don't hesitate to contact us before leaving feedback or filing a claim. We'll be more than happy to resolve any issues. We take pride in offering excellent customer service and customer satisfaction.
Please note that while wooden toys are far more durable than most plastic toys, they can sometimes break. While wooden toys generally last for years when treated with care, our toys are not guaranteed against breakage through play and usage.
If you cancel a pre-order item after it has been shipped out to you, you may return it within 14 business days for a full refund (less promotional discounts and shipping charges). Please remember that you have between the time of a pre-order up until its shipment to cancel. You may cancel simply by emailing email@example.com with the subject heading Pre-Order.
We are sorry we are unable to offer exchanges at this time, but will be happy to help you process a return and place a new order, and waive the shipping fee on your new order.
Protect your package from loss, damage or theft
We are proud to now partner with Route, a leader in package protection insurance. By selecting Route+ at checkout, your order will be protected from damage, loss, or theft. Once a checkout is complete and an order has been placed, Route Protection Insurance is non-refundable.
In the unfortunate case that your order never arrives or is damaged upon arrival, you can file a claim with Route* and receive a replacement or refund. We strongly recommend that you choose Route+ package protection at checkout, especially if you live in an area where theft is a problem.
File a Claim with Route
If your tracking number shows that your package was delivered, but you have not received it, you must allow 5 days after the “delivery date” before filing a claim for loss, and no later than 15 days.
Claims for packages presumed to be lost in transit (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last check-point.
If the tracking indicates your package was returned to us, please email firstname.lastname@example.org or call us at 626-841-0421. We will be happy to help you place a new order to the correct address. The postage fee to re-ship the item is the responsibility of the customer.