Refund policy

Retail orders

30-day return policy. Free returns on damaged or defective items. Change-of-mind returns are subject to a return-shipping fee. Sale items, gift cards, and items shipped directly from distributors (Baghera, Loog, Poppie Toys) are not returnable.

Educator and school orders

Damage or shortage: note it on the delivery receipt, then email educators@mytoywagon.com with photographs within 14 days. We replace or refund on the photograph, with no return needed.

Returns: call within 30 days of delivery and we authorize the return, arrange collection, and pay the return freight. Returns carry a 10 percent restocking charge. We cannot accept an unauthorized return.

Made-to-order items cannot be returned, including anything cut or finished to designs you chose. These items are marked as made to order before you buy.

Cancellations: free within three business days of confirming your order. After that, production has started.

Manufacturing defects: replaced or refunded within one full school year of delivery.

Full details: retail at mytoywagon.com/pages/shipping, educator freight and lead times in the Procurement Guide.

Retail questions: contact@mytoywagon.com
Educator questions: educators@mytoywagon.com
Call 626-841-0421, Monday through Friday, 9 a.m. to 5 p.m. Pacific.